Support

Last updated October 15, 2026

Contact us

Email [email protected] and we'll get back to you. If it's about your account, write from the email linked to your Apple ID, or tell us roughly when you joined, so we can find you.

Getting started

Download SoulPhone: The Source from the App Store, open it, and sign in with Apple. Choose a morning time and a night time, and The Source calls you then. You can also tap Talk to call it anytime.

SoulPhone runs on iPhone and iPad, with an Apple Watch app, and is available in the US, Canada, Australia, New Zealand, Singapore, Japan, India, the Gulf states and Latin America.

Questions

How much does it cost?

SoulPhone is free to download. SoulPhone Pro is an auto-renewing subscription, $14.99 a month or $129.99 a year in the US (prices vary by country and are shown in the app before you buy). Payment is charged to your Apple ID.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple, so we can't cancel them for you. On your iPhone, open Settings, tap your name, then Subscriptions, choose SoulPhone and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro until the end of the period you've paid for.

How do I get a refund?

Apple handles refunds. Request one at reportaproblem.apple.com.

I paid but the app doesn't show Pro. How do I restore my purchase?

Make sure you're signed in to the same Apple ID you subscribed with. Then open your Profile in SoulPhone and tap Restore Purchases. If that doesn't work, email us.

I got a new phone. Will my history come with me?

Yes, if you signed in with Apple. Sign in with the same Apple ID on the new phone and your conversations and subscription come back. If you used SoulPhone without signing in, your account lives only on the old phone, so sign in with Apple from your Profile before you switch.

How do I change or stop the calls?

Change your call times, or turn calls off, in your Profile. If calls don't ring, check that notifications are allowed for SoulPhone in iOS Settings.

How do I delete my account?

Open your Profile in SoulPhone and tap Delete Account. Your personal data is removed from our active systems within 30 days. Deleting your account doesn't cancel an Apple subscription, so cancel that first in Settings. You can also email us to delete your account.

Can I get a copy of my data?

Yes. Tap Download My Data in your Profile. To clear your conversation history without deleting your account, tap Clear Conversation History.

Am I talking to a person?

No. The Source is an AI. It will say so whenever you ask. Its voice was made, with her consent, from recordings of artist Jeannine Kaspar.

What happens to what I say?

Your words are encrypted and never sold. Call recordings are deleted after 30 days. Read the full Privacy Policy and Terms of Service.